eSIM Install QR Code Error - Troubleshoot by MobiMatter

iPhone users often enjoy the first taste of cutting-edge tech innovations and features.

From the first iPhone 4 in x to the 2024 tech revolution with the Vision Pro is bringing, to even the iPhone 14 in the US going slotless and relying only on eSIMs, iPhone users experience seamless tech everyday!

However, even the most seasoned tech trailblazers can encounter hiccups, such as the occasional eSIM QR code error.

You see, when we buy an eSIM, a QR code is sent to our emails. We have to scan it to download and thereby activate the eSIM. But sometimes, the QR code shows an error.

In this blog we will discuss what these eSIM scanning problems are, why they probably happen and how can you fix them.

3 QR code Errors that could happen upon installing eSIM on iPhone:

eSIM cannot be added
Failed to activate eSIM/Unable to activate eSIM
Unsupported eSIM

Let’s discuss each of these in detail.

“Unable to Activate eSIM”/“Failed to Activate eSIM” QR Code error upon scanning on iPhone

If you see either of these QR code errors, take the following actions:

Disconnect any VPNs: VPNs can sometimes interfere with the activation process.
Exit Airplane Mode: Ensure your device can connect to networks.
Secure a Strong Wi-Fi Connection: A stable internet connection is crucial for eSIM activation.
Restart Your Device: This can often resolve hidden issues.
Attempt Activation Again: If the initial attempt fails, give it another go.

For those who prefer a visual guide, here’s a video showing the step-by-step process of Installing an eSIM on your iPhone and fixing the above-mentioned QR code error.

If these steps don't resolve the issue, our customer care team is always available at www.mobimatter.com/troubleshoot

“eSIM Cannot Be Added” QR Code error upon scanning on iPhone

Firstly, what does this error mean?

It likely indicates that the QR code has already been activated and the eSIM is installed.

Before reaching out for customer support, ensure you've followed the following actions (because your issue will likely be fixed by taking these actions):

Disconnect any VPNs: VPNs can sometimes interfere with the activation process.
Exit Airplane Mode: Ensure your device can connect to networks.
Secure a Strong Wi-Fi Connection: A stable internet connection is crucial for eSIM activation.
Restart Your Device: This can often resolve hidden issues.
Attempt Activation Again: If the initial attempt fails, give it another go.

Check your device for the eSIM under Settings > Cellular > SIMs.

If it's not visible, it might have been downloaded and subsequently deleted from your phone or downloaded on another device.

Understanding these nuances is key to troubleshooting. This video also covers these scenarios for visual learners.

“Unsupported eSIM” QR Code error upon scanning on iPhone

An 'Unsupported eSIM' message usually points to a carrier lock issue. Here's how to address it:

Verify Phone Unlock Status: Contact your carrier to ensure your phone isn't carrier-locked.
Follow the Essential Troubleshooting Steps: The same initial five steps apply here as well:

Disconnect any VPNs: VPNs can sometimes interfere with the activation process.
Exit Airplane Mode: Ensure your device can connect to networks.
Secure a Strong Wi-Fi Connection: A stable internet connection is crucial for eSIM activation.
Restart Your Device: This can often resolve hidden issues.
Attempt Activation Again: If the initial attempt fails, give it another go.

Adhering to these guidelines should help you navigate the 'Unsupported eSIM' error. For a visual guide, refer to this instructional video.

So these were the QR code related eSIM activation errors and their fixes. By familiarizing yourself with these eSIM troubleshooting steps, we hope to minimize any QR code-related disruptions to your eSIM experience. Should you encounter any further issues, our dedicated customer support at mobimatter.com/troubleshoot is here to assist in real-time.

Remember, in the dynamic world of digital connectivity, your iPhone, paired with the right eSIM, opens up a realm of possibilities, keeping you connected, no matter where your adventures take you.