Privacy policy

This policy applies to activities MobiMatter LTD engages in on its website MobiMatter.com and MobiMatter Smartphone app ("MobiMatter").

What data do we collect?

MobiMatter is a store selling mobile connectivity products from multiple operators and providers around the world.

When you make a purchase from MobiMatter, we need the following information:

  • Name – so we can address you properly
  • Email address – so we can deliver the product and the transaction record to you.

Certain operators may require additional KYC information and verification steps according to the prevalent laws in their countries (e.g, address, passport/ID info, etc.). You will be clearly informed prior to making a purchase if any such information is required for the product you intend to buy.

If you contact Mobimatter Customer Support, the agents will be able to see your location at Country level. This is used solely to better assist and guide you with the product you have purchased and troubleshoot any technical issues you may be facing.

We also collect anonymous website and app usage and performance statistics to improve our product proposition and technical performance.

How do we collect your data?

You directly provide MobiMatter with most of the data we collect. We collect data and
process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

MobiMatter may also receive your data indirectly from the following sources:

  • Google Analytics
  • Facebook Pixel
  • Chat messaging service
  • Payment Gateway provider

How will we use your data?

MobiMatter collects your data so that we can:

  • Process your order and manage your account.
  • Inform you about special offers on other products and services we think you might like.
  • Improve the website user experience

Marketing

MobiMatter may send you information about promotions, products, and services of ours that we think you might like via email or in-app message, or via Google and Facebook advertising platforms. Mobimatter does not share any personal data with any other third-party for marketing purposes.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

MobiMatter uses cookies in a range of ways to improve your experience on our website, including:

  • Providing basic functionality of the website
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – MobiMatter uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
  • Analytics - MobiMatter uses these cookies to store information on how visitors use
    a website and help in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form and non-anonymous form in some cases. These cookies are also used to calculate visitors, session, campaign data, and keep track of site usage for the site's analytics report.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Credit/debit card and Payment details

MobiMatter’s bank payment gateway deploys the highest level of 3-D security and fraud prevention practices. Mobimatter does not have access to full credit/debit cards details that are used for making payments.

Deletion of your Personal Data

If you would like to have your personal data deleted from our systems, please contact us at support@mobimatter.com. Your account information will be removed from our user list within 3 working days.

Transaction records of any purchases made on our website or app – including your email address and the name you declared during the purchase - will not be deleted and will be kept for not less than 2 years.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Minors

The Website does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the Website or services, and MobiMatter LTD requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, MobiMatter LTD does not knowingly distribute personal information regarding minors under the age of 18.

Changes to our privacy policy

MobiMatter keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 06 September 2021.

How to contact us

If you have any questions about MobiMatter’s privacy policy, the data we hold on you, or you would like to exercise right to be forgotten, please do not hesitate to contact us.

Email us at support@mobimatter.com