An eSIM profile contains carrier and network subscription information, just like a normal SIM card. However, instead of coming in the form of a physical chip, the operator profile information is downloaded directly into the eSIM chip in your phone.
This means your phone has to support eSIM if you want to use it.Ā Ā
Top-up packages allow you to continue to use the eSIM after the first package is expired or used up (not all operators offer this option).Ā
When purchasing a top-up it will automatically assign itself to the eSIM you are currently using. No need for a new QR code or any activation steps!
How it works:
The package that will be used first depends on the operator:
When you purchase a top-up, it will not extend the first eSIM package but will apply the new package with the mentioned data and new validity.
A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is used to easily connect to the eSIM server and download the eSIM profile to your phone.Ā
It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option to activate your eSIM by entering the required information manually.
Please note that QR codes can be used only once. Once a QR code is scanned and an eSIM profile is downloaded, it cannot be used to download the same eSIM again, whether it is on the same or another device.
As the eSIM technology advances, it becomes more prominent and you can find many phone models supporting it. We tried to summarize it and compile a single list that contains most phone models.
The sure way you can verify if your phone is compatible:
iPhone:Ā
Go to Settings -> Cellular (or Mobile Data).
If you see āAdd Cellular Planā or āAdd Mobile Planā, the phone supports eSIM
Samsung:Ā
Go to Settings -> Connections -> SIM Card Manager.
If you see āAdd Mobile Planā, the phone supports eSIM
Google Pixel:Ā
Go Settings -> Networks & Internet -> SIMs -> ā+Add moreā.
If you are using Pixel 3/3a or a later model, it will be there and that means the phone supports eSIM.
list of compatible phones:Ā
Some models have exceptions depending on models and markets. Operator-locked devices: If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.
Samsung:
Samsung restricts eSIM capability by software in some markets and some model sub-variants. Always check for individual phones by going to Settings-> Connections -> SIM Card Manager. If you can see the 'Add Mobile Plan' tab in the eSIMs section, you can use eSIM.
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Apple phones that support eSIM
Google phones that support eSIM
Samsung phones that support eSIM
Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having both:
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Starting with iPhone 13, Apple made it possible to have 2 eSIMs active at the same time, while primary physical SIM card is off. We expect this to become more popular in the future.
It is up to you.
We recommend buying and setting up the eSIM shortly before travel so you can start using it as soon as you land. You can keep the eSIM off until you arrive at your destination.
Yes. If you buy a package that works in multiple countries, you can move between them and it will continue to work.
It varies by operator and by product. Mostly the package gets activated after you scan the QR code and download the eSIM to your phone, but there are exceptions. Please read the product description of the eSIM package you want to buy.
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Please see the product description of the package.
There are 3 options:
1. Data-only packages- No phone number and no option for calls and texts
āThis is a data-only eSIM. It does not come with a phone number.ā
2. Has a phone number but no calls minutes and SMS-Ā āThis package does not include any minutes or SMS allowance.ā
3. Has a phone number with call minutes and SMS-Ā you will see a phone icon and a mention in the description.Ā
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Please remember that if your eSIM doesnāt support voice calling, you can still make calls using any popular messaging app such as WhatsApp, Viber, Skype, FB Messenger, etc.
Your primary number will also remain active to make and receive calls.
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Even when the eSIM comes with a phone number, using the phone number to register to various Apps and Websites isĀ NOT GUARANTEED.
Yes, you can use a hotspot with your eSIM.
In order to make it work please:
If it still not working:
Yes. You can buy the eSIM and pass the QR code to a friend, colleague, or family member. Anyone with an eSIM capable device can use the QR code to download the eSIM.
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* Rewards credits can be used to get eSIMs and top-ups for free! To claim your free gift, collect at least $16 in rewards credits and enough to cover the cost of the product.
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Yes, but only if your smartwatch supports mobile connectivity via eSIM and is not otherwise restricted.Ā Please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch.
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Apple Watch is NOT SUPPORTED. Apple watch requires sharing of the same subscription with your iPhone. Please contact your carrier to check if they can help you with connecting your Apple watch to the mobile network.
Your phone will automatically label your eSIM. This may create a confusing situation where you don't know which one is the correct one or even label two eSIMs with the same label.
We recommend labeling your eSIM with its order number.
That way, you will know exactly what eSIM you are looking at. In addition, you will have easy access to the order number and you could easily check your usage and refer back to the eSIM in the app.
You can add after that the name of the location it is for, how much data you have in the plan etc.Ā
How to do it:
Go to Settings->Cellular and click on the eSIM. Then click on "Cellular Plan Label" and change freely.
To access our services in Hong Kong, it is necessary to complete the registration process.
As per the law, registration is required to use when in Hong Kong. Please follow the steps below carefully toĀ qualify for quickĀ auto-registration:
Deviating from the recommended steps above will send the request for manual review which will take not less than 24 hours.
Official HK registration website: https://www.three.com.hk/prepaid/account/en/rnr-reg
*Ā Registration is not required for using the eSIM outside of Hong Kong.
Getting ready to travel? To activate your new eSIM, please follow the instructions in this guide.
For Video Guides and Samsung instructions, please check our YouTube channel!
Note: In most cases, installing the eSIM will trigger activation (this may vary by plan). We recommend installing it only when you're ready to use itāideally 1ā2 days before your departure.
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Jump to:
1.Ā Downloading the eSIM to your phone
2.Ā Setting up and using the eSIM
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Prerequisites:
Steps:
If you require any help, don't hesitate to contact our 24/7 support at https://mobimatter.com/troubleshoot
You can use either of these methods to find out how much data you have left:
It is possible to top-up the eSIM with additional packages for most of our major operator partners. You can do this from the Mobimatter App or at mobimatter.com/topup.
The new top-up package will have a new validity period, it will not extend the original package.
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In the app go to your profile->My eSIMs and click on the eSIM you want to top up. Then click on the ātop upā option.
For the website go to the top-up section and choose a package from the same operator. When proceeding to payment enter the order number of the eSIM you want to top up (pay attention it is the right one!).
The top-up package does not require any activation steps, just continue using the eSIM as normal.
If the operator of the eSIM you bought does not support top-up, or you want to try a package from a different operator, you can simply buy a new package with a new eSIM profile.
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You will need a new QR code to transfer the eSIM to another phone and continue to use it. Not all operators support this.
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Please use our troubleshooting wizard at-Ā https://mobimatter.com/troubleshoot
It will give you personalized guidance.
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No. Only delete the eSIM from your phone if you are done using it and do not intend to use it anymore.
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If you are unable to use our eSIM, or having any trouble with it, please use our troubleshooting wizard at https://mobimatter.com/troubleshoot
It will give you personalized guidance and help you find the right solution for the issue you're facing, or open a ticket with the relevant information for fast resolution.
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Full or partial refund is possible in certain cases, see our refund policy here: https://mobimatter.com/delivery-refunds
Please make sure that you are not using any VPN, and that you have a strong internet connection.Ā Please keep in mind that only 3D secure cards are accepted by our payment gateway.
After purchase, you will receive an email with a link to generate an invoice.